Terms & Conditions | Arfor Camping

Booking Terms and Conditions

Arfor Camping is a quiet couples and family self catering campsite for tents. Our aim is to provide all of our guests with a safe, peaceful and enjoyable camping holiday. We therefore ask that you read the following terms and conditions carefully prior to booking to ensure that your stay with us will meet your needs and expectations.

Any persons in breach of these ‘Terms and Conditions’, or who behave in such a manner to cause offence to other guests and/or staff members, may be asked to vacate the campsite, together with all members of their party, with no refund of fees paid. In these circumstances, the holiday ceases and we will not be liable for any extra costs incurred by you. The Park owners reserve the right to change or modify these terms at any time without giving prior notice.

1. Bookings

Bookings can be made in the following ways:

o Online booking system found at https://www.arforcamping.co.uk/camping-pitches
o By telephone: 07405769601

We cater for families and couples only and do not accept mixed / same sex groups without prior discussion.

Duke of Edinburgh and other such school groups may be accepted in low and mid-season with prior arrangement. We reserve the right to refuse any booking – our decision is final.

The person who makes the booking undertakes responsibility for all members of the booking. This is also an acceptance and acknowledgement that the information supplied in relation to the persons attending the holiday, and the unit booked e.g. size, are correct.

We reserve the right to cancel or terminate a booked holiday where its guests have failed to disclose all material fact as required on booking.

The person making the booking must be a staying member on the pitch for the duration of the holiday and must be over 18 years of age at the time of booking.

Bookings are not transferrable to any third parties.

You can book to arrive on any day, however minimum stays may apply over some dates.

2. This contract

This contract is with Arfor Camping, Moelfre, Isle of Anglesey, LL72 8LB.

A contract exists as soon as we have issued our confirmation. It is your responsibility to check this carefully and inform us immediately of any discrepancy.

Once you have made a booking, you have entered into a contract, which is non-transferable.

The terms contained in this contract do not affect your statutory rights.

The personal information that you supply to us will be stored for administrative purposes only.

3. The price of the holiday

The prices listed include VAT.

The cost of your holiday will not be subject to any change (unless the rate of VAT increases) once you have made your booking and paid the required booking administration fee and appropriate deposit.

The remaining balance must be paid at least 28 days before the start of the holiday. You will receive a payment reminder and payment link to make your final payment.

If the balance of the price of your holiday is not paid in full at least 28 days before the start of your holiday we are entitled to cancel your holiday and retain your deposit and booking administration fee as a cancellation charge.

It is regretted that no refunds are given under any circumstances if you choose to depart prior to the end of your booked stay. We strongly recommend that you insure against any financial loss you might incur in this circumstance.

4. Amendments

Amendments to confirmed bookings are subject to a £10 administration fee, to make a change, please contact us.

There is no guarantee that pitches can be extended beyond the dates originally booked.

Any amendment which results in your holiday being shortened will be treated as a cancellation and as such the standard cancellation terms and conditions will apply to the cancelled nights.

Any amendments will result in a new balance being calculated and the relevant charges will be due at the appropriate time.

5. Cancellation of the Holiday by You

You may cancel your holiday at any time. It will be effective on the date that it is received by us in writing, via email. However, please note:

o The booking administration fee is non-refundable in all circumstances and will form part of the cancellation charges.

o The deposit paid at the time of booking is non-refundable in all circumstances and will form part of the cancellation charges.

o The full cost of your stay becomes non-refundable 28 days (four weeks) prior to the start of your holiday and will become a cancellation charge.

In the unfortunate event of you having to cancel your holiday due to serious illness, jury service, or the death of any of the customers listed as travelling then we would issue a refund of the balance less the deposit paid at the time of booking and the booking administration fee on presentation of the relevant supporting documentation - Relevant supporting documentation would be a doctor’s note, a court notification or a death certificate, and this documentation must be presented within 14 days of the cancellation being made.

We strongly recommend that you insure against any financial loss you would incur if you needed to cancel your holiday.

6. Cancellation of the Holiday by Us

In the unlikely event that we are unable to provide you with your booked holiday and need to cancel your booking before the holiday is due to start, you are entitled to a full refund of the cost of your holiday.

We are not liable for refunds or expenses you incur in the event they are prevented from fulfilling your Booking as a result of circumstances beyond their control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events ("Force Majeure"). We recommend that you have adequate holiday insurance in place to cover this.

7. Pitch Requests

We operate on a first come first serve basis. Pitches can not be reserved.

8. Multiple Pitch Requests

We fully understand that some couples and families like to come camping together, and we do not wish to cause our guests disappointment or distress, therefore it must be fully understood that we cannot guarantee neighbouring pitches on arrival.

9. Pitches

It is your responsibility to ensure that your tent will fit on your pitch. All pitches are measured and can only accommodate tents up to 8x3m. Only one tent per pitch is permitted.

Pup tents / toilet tents and gazebos / event shelters are not permitted.

A maximum of one car is permitted per pitch.

We do not accept day visitors.

10. Arrival and Departure times

Guests are welcome to arrive between the hours of 1.00pm and 8.00pm on the day of arrival.

Pitches must be vacated no later than 12pm on the day of your departure.

If we have not heard from you within 24 hours of your expected arrival date, we reserve the right to re-let your pitch.

There will be no refunds of any unused nights if you leave the campsite prior to your booked departure date.

Please ensure that you have adequate holiday insurance to cover you in the event of cancellation or early departure due to ill health or inclement weather conditions.

11. Holiday Behaviour and Standards

By making a booking with us you have entered into a contract in which you undertake, on behalf of yourself, the people in your party (including children), and any visitors to adopt the following standards of behaviour:

o Not to create any undue noise or disturbance to fellow guests at any time and radios and TVs must always be kept on a low volume. We operate a zero tolerance policy for individuals whose behaviour or noise causes disturbance to other guests. We reserve the right to refuse admission and ask guests to leave where necessary. Refunds will not be given in such circumstances. We do not expect to hear any noise outside of the boundary of your pitch after 10.00pm, and all must be quiet between 11pm and 7am.

o To act in a courteous and considerate manner towards us, our staff and guests.
o To supervise children properly so that they are not a nuisance or a danger to themselves or others (all

children and teenagers must return to their pitches no later than 10pm) You further agree that you will not:

o Commit any criminal offence at the Park or undertake any criminal activity o Commit any acts of vandalism or nuisance
o Keep or carry any firearm or any other weapon at the Campsite.
o Use any unlawful drugs

o Carry on any trade or business while on the Campsite.

You agree that you are also in acceptance of the park rules, and that all members of your booking party will abide by

the park rules.

Where you, a member or your party, or one of your visitors, are in breach of any of the behaviour standards or park rules, we may ask you to leave the park. In these circumstances, the holiday ceases and we shall not be liable for any extra costs incurred by you. You will not be eligible for any refund of monies paid.

12. Health and Safety

We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following The speed limit on the field is strictly 5mph. This applies to cars, bicycles and skateboards.

All vehicles must conform to the Road Traffic Act and have current tax, MOT and insurance.

The provisions of the highway code apply on the Park.

Vehicles must keep to the marked driving tracks except when going to your accommodation – remember that there are often children playing.

Segways, e-scooters etc are not permitted to be used on the campsite. All barbeques (charcoal or gas only) must be raised off the grass and must be extinguished after cooking. Due to our coastal location wind can pick up quickly.

Fire pits are strictly prohibited.

13. Smoking

Smoking (including e-cigarette for vaping) is strictly prohibited in our toilet facilities.

14. Dogs

Dogs are not permitted on the campsite.

16. Day Visitors

Day visitors are welcome on the park when visiting on foot. However, cars cannot be driven onto the campsite.

You are wholly responsible for your day visitors and they are expected to adhere to the park rules and behaviour standards at all times.

17. Website Accuracy

We have taken care to ensure the accuracy at the time of publication of our website, however we are always looking for ways to make improvements to the park and subsequently there may be small changes. Whilst every care is taken to ensure that the details shown on the website are correct we cannot accept responsibility for errors contained therein or the results thereof.

Pricing errors can occasionally be made, if you happen to spot an error we are under no obligation to honour this price.

No party shall be allowed to reproduce any of the contents of this website (including photographs) without written permission of Arfor Camping or any other copyright owner.

Arfor Camping do not enter into any contract based on the content of our website.

18. Other

Arfor Camping cannot accept responsibility for loss or damage to any vehicle, tent or its contents whilst on the park.

Stone walling surrounding the camping field shall not be disturbed. If you require any assistance such as rocks, slabs or bricks to help with securing your tent, please contact us. Any damage to stone walling will be chargeable to you.

Cutting or damaging trees and shrubs and other vegetation is strictly prohibited, and the natural conditions are not to be disturbed.

Please ensure the safety and security of your belongings during adverse weather conditions as the campsite cannot be held responsible for any damages.

We cannot accept liability for facilities/amenities becoming unavailable due to circumstances beyond our control. Our guests’ comfort and safety are paramount and we will always endeavour to have facilities available for use again as soon as possible.

19. Complaints

If you have a complaint during your holiday, please raise the concern at the time of your stay and we will endeavour to find a resolution.